Business Hour: (7:00pm to 4:30pm Monday to Friday (EST))
Company Address: Room 102, No. 18, Shibei Xihua Street, Tianhe District, Guangzhou City, Guangdong Province, China
1.What makes a good photo?
1.Make sure your photo has good lighting – enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!
2.A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!
3.Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.
2.What kind of payment do you accept?
We accept paypal as the main payment method. Security measures are taken to protect your information in case accessing by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. we are not in the position to access to any your information.
3.What is your change/cancellation policy?
We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.
If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.
Please review our Return Policy here if you have other questions regarding this subject.
4.When can I except my shipment?
Typically, it takes about 3-5 business days for our Products to be produced and sent out. Once shipped, It will deliver continental US orders in 10-15 business days. International shipping times vary based on the destination.
Please note that during the holidays our production time may vary.
Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.
5.What carrier do you use for my package and how long for shipping?
a.Shipping time: several days to most countries.
b.Express delivery with tracking number: DHL, EMS, UPS, Fedex, UPS and so on.
c.Free ems shipping on all orders. Accept dropship.
6.How much is shipping?
1.Standard Shipping is $9.99 (5-12 Business Days).
2.Urgent Shipping is $24.99 (2-5 Business Days).